Glass travels badly unless someone takes trouble over it. Here is what we do about that, and what happens on the rare occasion it is not enough.
Last updated 25 August 2026
Every piece is wrapped individually, seated in a moulded bed, and boxed with at least two inches of clearance on every side. Stemware is wrapped at the bowl and the stem separately, because the joint is where a knock travels to.
Packing takes as long as it takes. A set of six is not going out on the same day you ordered it, and we would rather tell you that than rush it.
We ship across India. From the day payment clears:
These are honest estimates, not promises. Festival weeks, weather and courier backlogs all add days, and we will tell you on WhatsApp if yours is affected rather than leaving you to wonder.
Sign in and open Orders to see every order you have placed, its reference and its current status. When a parcel is handed to the courier we send the tracking number on WhatsApp, to the number you signed in with.
It happens, and when it does it is ours to put right. Two things make that quick:
We will replace the piece if we still have it, or refund it in full if we do not. You do not pay return postage on a breakage.
If a piece is unused and still in its original packaging, tell us within 7 days of delivery and we will take it back. Return postage is yours, and the refund is issued once the piece is back with us undamaged.
Two things we cannot take back:
Refunds go back the way the payment came, within 5 to 7 working days of us agreeing to one. Your bank may take a few days more to show it.
Message us on WhatsApp and a person will answer — we would rather talk it through than have you guess from a policy page.
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